Overage & avatar hours

Your plan includes a set number of agent-hours each month. When you go past them, you keep working — the extra hours are billed as overage rather than blocked.

Overage rates

Agent-hours beyond your included allowance are billed by the hour:

• Starter: $12 per hour.
• Growth: $10 per hour.

Overage begins only when your whole pool is spent, on every plan. On Starter the pool is 50 agent-hours for each teammate you run — three teammates share 150 hours, and one teammate going well past 50 costs nothing extra while the others leave hours unused. On Growth the pool is a flat 300.

How the animated avatar consumes hours

The animated avatar draws on your plan’s agent-hours. When a teammate appears as an animated avatar, that time counts against your allowance the same way any agent-hour does — the avatar is included within your agent-hours, not billed separately, up to your allowance.

Avatar hours beyond the allowance

Once you have used your plan’s agent-hours, avatar time is billed at $4.00 per avatar-hour. This is the animated-avatar rate for time past your allowance; it is separate from the standard agent-hour overage rates above.